Protect your personal information and your money

Report Fraud Quickly

If you receive a communication that appears suspicious or believe you may be the victim of identity theft, immediately visit a branch or call the number that is listed on our website and the back of your card—1-800-748-4302.

Mountain America team member helping a member on the phone

Member on the phone and working on their computer

Act now!

We will never contact you to ask for your password, code word or MFA verification code.
If you suspect fraud, stop all communication with the other party immediately and contact us using the official number that's listed on our website and the back of your card: 1-800-748-4302. If you believe your account or information may be compromised, it is important to take action quickly.

Call the service center Find the nearest branch

If you find a charge you would like to dispute, promptly file a claim through online banking or our mobile app.

Start a claim

Additional steps to take

Add a code word to your account by visiting a Mountain America branch or calling 1-800-748-4302.
Review your credit report through Credit Score Plus in online banking or our mobile app for any suspicious activity.
Place a fraud alert on your credit report and notify the credit bureaus of any discrepancies at equifax.com, transunion.com and experian.com.
Turn on CreditLock (under Security & Settings in digital banking) to lock your Experian credit report and get real-time email alerts on unauthorized activity.
Review your transaction history carefully for any unauthorized or unrecognized transactions.

Go the extra mile

Be proactive in minimizing your risk of fraud by doing the following:

Confirm your contact information

Make sure your phone number, email and physical address is accurate in your digital banking profile.

Monitor your accounts 24/7 by creating customized text, email and push notifications based on balances, approvals, transactions and more.*

Notify Mountain America of travel plans

Set up travel notices through online banking or our mobile app. From the main menu, choose Accounts and select Card Manager. Next, find the card you will be using for your trip and click Travel Notices.

Utilize ID theft protection and monitoring

With MyStyle® Checking, you'll receive identity protection, ID theft assistance and monitoring for suspicious activity on over 1,000 databases.

Use complex and unique passwords

Avoid using birthdates, pet names, phone numbers, family names or single words. Instead, use phrases with a mixture of upper and lowercase letters, numbers and symbols—and make sure to use a minimum of eight characters. Avoid using the same password for multiple websites.