Q: What other options are available outside of the dispute process?

There are a number of different avenues available to protect consumers.

We recommend visiting the following government website, https://www.usa.gov/consumer-complaints, which provides information about complaints to:

Your consumer protection agency https://www.usa.gov/state-consumer

The Better Business Bureau (BBB) http://www.bbb.org/

The Federal Trade Commission (FTC) https://www.ftccomplaintassistant.gov/#crnt panel1-1

Your State Attorney General http://www.naag.org/naag/attorneys-general/whos-my-ag.php

If the purchase was with a foreign merchant:
Econsumer.gov
https://www.econsumer.gov/#crnt

These are a few of many options that may be available to assist resolving your concerns.