Q: Why is it that when I call the branch, I get the Service Center?
Mountain America branch employees are trained to transfer calls to the Service Center for various reasons:
Security-the Service Center records calls, providing security for both the member and credit union when personal information is requested over the phone.
Faster Service-Mountain America values every service request, which is why our branch locations try to quickly serve those present, and the Service Center promises low hold times and prompt, secure service for callers.
