Q: Does Mountain America use automated calls and SMS messages to inform members of fraudulent or suspicious account activity?

Yes, Mountain America fraud prevention services utilizes an automated call service, live agents, SMS messages and other means to verify suspicious card activity. Call the service center at 1-800-748-4302 or visit your local branch to verify the authenticity of the call or text.

Mountain America’s official SMS short codes include 23618, 55715 and 62321. If you receive a text message from any other number that claims to be Mountain America, visit macu.com/fraud and follow the reporting instructions, or call the service center.