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Frequently asked questions about

Digital Banking

Mountain America mobile app basics

How do I download the mobile app?
How to transfer a balance in the mobile app

Online banking basics

I can connect to other internet websites, but I can't connect to the Online Banking.
Are my online transactions secure?
Does Mountain America offer chat?

Account access and features

What options are available for multi-factor authentication on my business account?
Is my account information available 24 hours a day?
Can I request a personal identification number (PIN) for my credit card online?

Login help

How do I get my username and password for Online Banking?
How do I change my password for Online Banking?
How do I link my other Mountain America accounts to the Online Branch?
Why am I receiving the error message, "The provided credentials do not match our records. Please try again" when attempting to access digital banking?

Security and access settings

When logging on, I received a message asking me to allow the system to set a cookie. What does this mean?
Can I delete the Mountain America mobile banking app or online account?
Why am I receiving the error message, "The provided credentials do not match our records. Please try again" when attempting to access digital banking?
Why am I receiving the error message, "Your accounts is locked. To reset, click Forgot Password?"

eStatements and tax forms

How can I get a copy of a check or an account statement?
How far back can I obtain statements online?
Why do I get a blank page when I try to access my eStatements?
How do I get my 1099 INT form?
Can I get a printout of my statement online?
How far back can I obtain credit card account information online?

Scheduled and recurring transactions

Where can I find a list of my scheduled transfers in Online Banking?
How do I stop a recurring payment?

Mobile transfers and online payments

Can I transfer funds to another person's Mountain America account online?
How to transfer a balance in online or mobile banking.
Is there a limit on how many mobile deposits I can do per day?
Can I make my credit card payment electronically?
How much does it cost for a check/draft stop payment?
If I put a stop payment on a check, can I view it through the Online Branch?

Online access and wallets

How do I add my card to a mobile wallet?
How do I see details about the purchases on my credit card statement?
Why doesn't my Business Visa credit card show up in QuickBooks?

Service center

1-800-748-4302

Routing number

3240 7955 5

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© 2026 All rights reserved. Mountain America Credit Union, P.O. Box 2331, Sandy, UT 84091, 1-800-748-4302. Unauthorized account access or use is not permitted and may constitute a crime punishable by law. Mountain America Federal Credit Union does business as Mountain America Credit Union. Membership required—based on eligibility. Loans on approved credit. ‡Annual Percentage Yield (APY). Annual Percentage Rate (APR).
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