Loan Assistance for Federal Employees
If you have been furloughed from government employment, we are here to support you. You may request an extension (to skip a loan payment) on an existing Mountain America loan. Documentation of your furlough would be required. After determining eligibility, we will grant extensions one month at a time with a limit of three extensions. Interest will continue to accrue on your loan during deferral.
To request a loan extension, please call the number associated with your loan type.
Did you know?
Your deposits with Mountain America are insured by the NCUA, which means your money is secure and guaranteed to be available to you during a government shutdown.
| Loan type | Contact information |
|---|---|
Long-term mortgage loanAssistance with mortgage payments will be reviewed on an individual basis to determine if an extension is available. | 888-288-1782 Monday–Friday, 9 a.m.–6 p.m. MT Or email mortgageservicing@macu.com |
Home equity loan | 844-852-2405 Monday–Friday, 7 a.m.–8 p.m. MT Saturday, 9 a.m.–3 p.m. MT |
Small Business Administration (SBA) loanAlthough new loan applications and underwriting processes will continue, there may be delays in closing. | 888-848-8376 Monday–Friday, 7 a.m.–5 p.m. MT |
Additional relief options
Income relief loan
If you are a current Mountain America member and have been furloughed from government employment, you may also apply for an Income Relief Loan (one per member).- Loan amounts will be up to the gross total of one paycheck, based on eligibility and creditworthiness.
- You will need to provide your last pay stub or proof of direct deposit, as well as furlough documentation.
- This loan is eligible immediately for a three-month extension. Interest will continue to accrue on your loan during deferral.
- The maximum loan term is 36 months.
Loan relief plan
If you have been laid off (not furloughed) and have previously added a loan relief plan that includes involuntary unemployment, your loan payments may be covered according to your policy agreement.**Loan relief plans are optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions and exclusions may apply. Please contact your loan representative or refer to the contract for a full explanation of the terms. You will receive the contract before you are required to pay for loan relief. You may cancel the protection at any time. If you cancel protection within 30 days you will receive a full refund of any fee paid.
