Q: Why am I receiving the error message, "The provided credentials do not match our records. Please try again" when attempting to access digital banking?

There are a few reasons for this error depending on if this is your first time signing into digital banking.

• If this is your first time logging in, click the Register Now link below the Login button.
• Double check the password you are entering, passwords are case sensitive.
• If you cannot remember your password, click on the forgot password and follow the steps.
• If you are unable to reset your password, contact the service center at 1-800-748-4302.