Foreclosure Prevention

The Foreclosure Prevention Case Escalation Unit will receive your inquiry for review of the foreclosure prevention process previously conducted on your account. The unit will acknowledge your inquiry in writing in 3 business days and provide a resolution date 15 calendar days from the date of receipt of your inquiry. After research is completed, you will receive a response in writing. In the rare case that more time may be needed, we will notify you of a new resolution date—not to exceed 30 calendar days from the original date of receipt of your inquiry.

Inquiries can be submitted as follows:

By toll free number:

1-888-381-7679
Hours: 8 a.m.–5 p.m. CST

By mail:

1 Corporate Drive
Suite 360
Lake Zurich, IL 60047

Attn: Case Escalation Unit
Research Department

Please include your loan number and last name when you submit your inquiry.

Status updates on ongoing foreclosure prevention options should not be sent to this unit; however, if you have any questions regarding the status of your loss mitigation review, please contact our Loss Mitigation Department at 1-888-395-3997.

Connect with us

Live Help

Chat With A Member Of Our Support Team

First Name
Last Name
Email
Submit

CHAT SUPPORT IS AVAILABLE

Monday - Friday: 9:00 AM - 6:00 PM MDT
Saturday - Sunday: Closed

Check out our FAQs

Which type of account would you like to register?

(including re-registrations)