Q: What should I do if the ATM kept my card?

The ATM can retain your card for a number of reasons-the most common is that a card was left in the dispenser.

To protect you, the ATM will take the card back if you leave it too long, as it assumes that you forgot it.

If the card is not from Mountain America, it will be shredded the following business day.

We retrieve these retained ATM cards every business morning. You may recover the card directly from the branch or have a new one issued if you choose to visit another location.