Les Bois Credit Union Merger Information

Important Information About Your New Mountain America Account


Dear Member,

We welcome the opportunity to serve you at Mountain America Credit Union. With the transfer of your Les Bois Credit Union account to Mountain America on January 1, 2015, you will now have access to more than 80 branch locations and new services, such as rewards checking, a mobile app, student loans and a full range of mortgage loans.

New Branch Hours

Beginning in January, the new branch hours will be from 9:00 a.m. to 6:00 p.m., Monday through Friday, with the exception of the Cascade branch, which will be open from 9:00 a.m. to 5:30 p.m. (closed from noon to 1:00 p.m.). We’re excited to announce that the Ustick Road location will also have drive-up and lobby hours on Saturday from 9:00 a.m. to 2:00p.m.

3rd Street Branch

393 South 3rd Street
Boise , Idaho 83702
Phone: (208) 338-1186
Toll Free: (800) 444-6528
Fax: (208) 338-9768

Garden Valley Branch

292 Village Circle
Garden Valley , Idaho 83622
Phone: (208) 462-4222
Toll Free: (800) 444-6528
Fax: (208) 462-4224

Cascade Branch

206 North Main Street
Cascade, Idaho 83611
Phone: (208) 382-6265
Toll Free: (800) 444-6528
Fax: (208) 382-6902

Nampa Branch

123 McClure Avenue
Nampa, Idaho 83651
Phone: (208) 466-8163
Toll Free: (800) 444-6528
Fax: (208) 466-2749

Glenwood Branch

7906 West Marigold Street
Garden City, Idaho 83714
Phone: (208) 493-0160
Toll Free: (800) 444-6528
Fax: (208) 375-0130
 

Account Numbers

  • Your new account number will be an 8-digit-long variation of your current number.
  • To determine your new number, add 1 plus enough zeros to create an 8-digit number to the beginning of your old account number. For example, if your old account is 123, your new account will be 10000123; or if it is 9876, your new account will be 10009876.
  • The opening date of your LBCU account will remain the same.

Checking Accounts

Beginning January 2, you will have the option of going into a branch or calling the Service Center at 1-800-748-4302 to order new checks. The first box is free. Once you receive your new Mountain America checks, please destroy your LBCU checks. We can shred them for you at any branch. The new routing number will be 324079555. Any checks previously written on your LBCU account will be honored until February 28, 2015.

ATM, Debit, and Credit Cards

If you have an ATM, debit or credit card, you should have received a new one from Mountain America. To activate your card and personalize your PIN, simply call the activation number on the card. Your new cards cannot be activated or used until after noon on January 1, so please continue to use your LBCU cards until then. If any changes need to be made to the card, you can visit any branch to have a new card instantly issued.

If you have automatic recurring payments tied to your debit or credit card, you’ll need to inform the merchant of your new card number to avoid any service disruptions. Additionally, if you have a rewards card, the points will be transferred to the Mountain America rewards system. Visa statements will be mailed separately but will come with your new Mountain America account statement.

Online Banking

If you use online banking, you will need to set up a new user name and login beginning January 1. To do so, visit www.macu.com, click Register Now (below the Login button) and follow the steps. Please use your new Mountain America account number during the registration process. If you receive eStatements, you’ll continue to receive email notifications.

Bill Pay

From January 1–5, we will be transferring bill payment information from LBCU to Mountain America’s system. Any payments scheduled on or before December 31, will be processed as usual. However, new payments cannot be made between January 1–5, as the data is being transferred. If you need to make a payment during that time, we can help you at the nearest branch or by phone at 1-800-748-4302.

Also note that if you use Bill Pay to pay another member, the transaction will appear on your statement as "METAVANTE CORP-BILLPYMT," instead of the member’s name. This is due to a limitation of the system. We recommend using our person-to-person transfer system (located in Online Branch, under Transfers & Payments) to avoid confusion in the future.

Direct Deposit, Payroll Deductions, & ACH

Direct deposit, payroll deductions and other debits or credits sent via the Automatic Clearing House (ACH) will be converted for you automatically, but you may want to watch your statements and online/mobile banking to verify deposits are being made correctly. If you’re starting a new direct deposit or payment commitment, or if your tax refund is set up for automatic deposit, please use your new Mountain America account and routing numbers. Please do not make any changes until after January 1.

Automatic Payments

You’ll need to update any recurring payments that have been scheduled through utility companies, Bill Pay, PayPal accounts, etc., with your new account and routing numbers. We recommend updating your personal profile with each company to ensure proper processing. Please do not make any changes until after January 1.

Contact Us

We hope this letter answers any questions you may have regarding your account transfer to Mountain America. However, if you have additional questions, please contact the nearest LBCU branch or call our Service Center at 1-800-748-4302. We look forward to serving you.

Sincerely,



Sterling Nielsen
President/CEO
Mountain America Credit Union

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