Telephone Banking
Meet CARL
Your Telephone Banking Partner
Telephone banking just became easier, with CARL - our new Credit union Automated Response Line. CARL is a voice-activated system that listens to your verbal selections to get your account information. He's available 24 hours a day, seven days a week from any phone. Simply speak your transaction instead of pushing buttons.
Call CARL toll free at 888.370.CARL (2275) to find out just how easy it is to transfer money, track cleared checks and more. It's like having your own personal teller anytime you want it. And, best of all - it's free!
Q. What is CARL?
A. CARL stands for Credit union Automated Response Line. It's a voice-activated phone banking system that's available 24 hours a day, 7 days a week.
Q. Do I have to sign up to use CARL?
A. If you have never used Touch Tone Teller before, you can sign up for CARL by calling our Service Center at 800-748-4302 or your nearest branch. If you have used Touch Tone Teller before, your member (account) number and PIN are the same with CARL.
Q. How do I use CARL?
A. Just call 888-370-CARL and say your member (account) number and PIN when prompted. After your member number and PIN are validated, you will proceed to CARL's main menu where you will have a choice of options.
Q. What is my PIN?
A. Your PIN is the same PIN you use in Touch Tone Teller.
Q. What is my member number?
A. Your member number is the same as your account number.
Q. How do I get back to the main menu?
A. Just say "Main Menu" at any time during the call.
Q. Do I have to say aloud my member number and PIN?
A. No. You may enter in your member number and PIN using the touch tones if you prefer.
Q. Why does CARL have a difficult time understanding me?
A. We are always trying to improve CARL's ability to understand you. It is helpful to speak clearly in a normal voice. Also, avoid noisy environments and speaker phones. If CARL has a hard time understanding you, he will ask you to repeat the phrase.
Q. Is there a way to skip prompts and move ahead?
A. As you become more accustomed with CARL, you can interrupt him by simply saying your command. You may also say "help" at any time for more detailed instructions. The following is a list of shortcuts CARL currently supports:
- Checking account balance
- Savings account balance
- Visa balance
- Loan Payoff
- Visa Payoff
- Savings to checking transfer
- Checking to savings transfer
- Checking to loan transfer
- Savings to loan transfer
- Visa history
- Check Clearance/ What checks have cleared?
- Payroll Deposit
- Debit Card Transactions/ Check Card Transactions
- Last Deposit
Q. How do I end the call?
A. Simply say "Goodbye".
Touch-Tone TellerTM
Touch-Tone TellerTM is an easy way to stay in touch with your money. And it's free! Make balance inquiries, track deposits, transfer funds, and order checks over the phone. Even fax your account statement to your home. With Touch-Tone Teller, you receive quick, personal service all day, every day.
Download A Touch-Tone TellerTM Brochure
This file is an Adobe Acrobat File created to save space on our Web site. In order to read the Touch-Tone Teller Brochure, you must have an Adobe Acrobat Reader plug-in. If you do not have Adobe Acrobat Reader, click here for a free download.
