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Mobile Banking Frequently Asked Questions

General FAQs

1. How do I access Mobile Banking?
2. Who is Mountain America's wireless application service provider?
3. Which mobile devices are supported Mobile Banking?
4. How does Mobile Banking handle Security?
5. Is there a fee to use Mobile Banking?
6. What Mountain America Online Branch services does Mobile Banking include?
7. What happens if I get locked out of Mobile Banking?
8. Can I use Mobile Banking if I don't have a access to my Mountain America account through Online Branch?

Wireless Banking FAQs

Mobile Phones

PalmOne Handhelds

RIM Blackberry Phones

General FAQs

1. How do I access Mobile Banking?

In order to access Mobile Banking you need the following:

• Mountain America Online Branch Access (valid Account Number and Password)
• A wireless device with an internet connection (see Question #3 for supported devices)
  Simply enter the Mobile Banking URL: http://m.macu.com into the browser of your internet-enabled wireless device and then login using your Mountain America Online Branch Account Number and Password.

   

  2. Who is Mountain America's wireless application service provider for Mobile Banking?

  MShift powers Mobile Banking. For more information on MShift, visit their website at www.mshift.com.

  3. Which mobile devices are supported for Mobile Banking?

  You can access Mobile Banking from any internet-enabled mobile phone including:

  • Palm OS device
  • iPhone
  • Windows Mobile device or
  • Blackberry
  
  The devices must have an internet connection.
  

   

  
  
  

  4. How does Mobile Banking handle Security?

  Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's Servers and Mountain America's web servers is encrypted using the Secure Socket Layer (SSL) layer.

  5. Is there a fee to use Mobile Banking?

  No. Mobile Banking is FREE!

  6. What Mountain America Online Branch services does Mobile Banking include?

  Mobile Banking includes the following Online Branch services:

  • Account Summary
  • Account Transaction History
  • Transfers
  • View due bills (eBills)
  • Pay Bills
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories

   

  7. What happens if I get locked out of Mobile Banking?

  As with Mountain America Online Branch, you must call Mountain America's Customer Service Center at 1-800-748-4302 to reset your password. Once your password is reset, you must first set a new password through Mountain America's Online Branch via your personal computer. For security reasons, you may not set your new password on Mobile Banking. Once you've set your password through Online Branch, you may use your Account Number and new password to immediately to login to Mobile Banking.

  8. Can I use Mobile Banking if I don't have a access to my Mountain America account through Online Branch?

  No. You must have a Mountain America Online Branch Account Number and Password in order to use Mobile Banking.

  Wireless Banking FAQs

   

  Mobile Phones

   

  1. I keep getting locked out of my account when I try and login on my mobile phone. Why doesn't it accept my login information?

  Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra 'shift' key presses to enter numbers instead of letters.

  2. Why can't I see the first few transactions of my account history?

  Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More" it will take you to the next page of information.

  3. How do I know if my phone is web-enabled?

  If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

   

  PalmOne Handhelds

   

  1. How do I access Mobile Banking on my Palm?

  First, please ensure that your PalmOne Handheld has an internet connection via a wireless internet service provider (Wireless ISP). Once you verify that you can connect to the internet, you can access Mobile Banking by simply entering the following URL in your browser: http://m.macu.com

   

  RIM Blackberry Phones

   

  1. How do I access Mobile Banking on my RIM Blackberry?

  You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser:

  http://m.macu.com

  2. Why am I unable to login using my Blackberry phone?

  Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

Return to the main Mobile Banking page
Mobile Banking Security Information